For IT service providers and MSPs
As an MSP or IT service provider you repeat license reviews, NCE renewals and true-up preparation across dozens to hundreds of tenants. Without a standard method, effort explodes: every team reinvents spreadsheets, data quality drifts, and end customers see different “truths” between service desk, consulting and the portal. CHAOS turns that cycle into a repeatable product: the same rule-engine logic, tenant-specific data, explainable reports and evidence—from first assessment to the QBR before renewal. You scale quality, not just headcount.
Delivery efficiency and operations
Technicians and consultants spend less time on manual inventories because signals from Microsoft 365 / Entra arrive in a structured way and rules can be instantiated per tenant. Onboarding a new end customer becomes a project with clear phases—connect, baseline, rule set, pilot, rollout—instead of weeks of portal guesswork. You also reduce key-person risk: knowledge lives in versioned rules and playbooks, not only in people’s heads.
- Playbooks from 10 to 100,000+ users per end customer
- Less copy/paste between PSA tools, tickets and the admin center
- Scalable 1st/2nd level for licensing with consistent rationale depth
End-customer trust and QBRs
IT leads and CFOs expect defensible answers for NCE, price increases and security obligations—not “we had a quick look”. The Why-layer and exports show data basis, rule version and rejected alternatives. That strengthens the partnership because recommendations are evidence-backed and reduces disputes before renewal dates. You position as advisory MSP, not only license resale.
- Clear rationale for people who are not licensing specialists
- Material for QBRs, contract talks and executive summaries
- Optional: co-branded reports (depending on package)
Multi-tenant reality without breaking the method
Each tenant stays logically separate; at the same time you benefit from transferable rule templates (industry blueprints, service tiers). New verticals or acquired MSP books integrate faster because you do not rewrite the entire analysis methodology every time. When Microsoft changes SKUs or bundles, central rule maintenance propagates—end customers benefit from consistent currency.
- Templates per industry, segment or service package
- Strict tenant isolation and clear access concepts
- Less quality variance between consultants and sites
Partner ecosystem and next integration steps
Many MSPs combine CHAOS with PSA, RMM and billing. The API and integration surface is designed to deepen later—for example automated tickets on variance or reporting into your existing BI. Talk to us about concrete tool chains; the core logic stays consistent per tenant.
- Repeatable assessments as a standalone service offering
- Scale junior consultants through explainable UI and exports
- Roadmap conversations for PSA/billing depth (project-based)
CHAOS — repeatable tenant quality without copy/paste from sheets.
From the field
Scenario
An MSP serves dozens of customer tenants with different maturity. Assessments and renewals cost partner time if each story is rebuilt from scratch.
Why (evidence layer)
Standardized evidence and KPIs per tenant reduce CFO pushback at the end customer. Why scales: same logic, tenant-specific facts—instead of copy/paste from stale sheets.
Before/after in EUR per month (run-rate). Annual savings = difference × 12. Figures reflect typical mid-market profiles consolidated from completed optimisation programmes (anonymised, rounded); your organisation will differ by inventory and governance.
Total before (monthly)
€ 112,000
Total after (monthly)
€ 73,920
Savings / year
€ 456,960
Savings
34%
Run-rate cost: before vs. after
License mix by SKU (after)
Split by Microsoft 365 / online SKUs (after — readable)
Microsoft 365 E3
€ 25,872 · 35.0%
Microsoft 365 F3
€ 18,480 · 25.0%
Office 365 E1
€ 11,088 · 15.0%
Microsoft Defender for Office 365 (Plan 1)
€ 8,870 · 12.0%
Project Plan 3
€ 5,914 · 8.0%
Other online SKUs / add-ons
€ 3,696 · 5.0%
Consolidated metrics from comparable customer programmes (anonymised under GDPR, rounded). This is how finance and IT teams usually read run-rate before a live tenant connect. Your authoritative view is built in the demo with your tenant.
| Total before (monthly) | 112000 |
|---|---|
| Total after (monthly) | 73920 |
| Savings / year | 456960 |