Multinational subscriptions
Local habits meet global licensing strategy—CHAOS creates comparability.
Problem
Subsidiaries buy different bundles, add-ons and contract models. Group IT wants standardisation; country entities want autonomy. FX and tax complexity break internal benchmarks. Without a shared metric, internal benchmarking is impossible.
Approach with CHAOS
CHAOS normalises tenant/region data into comparable KPIs and SKU paths (where technically possible). Blueprints allow gradual harmonisation instead of big bang. Evidence shows local exceptions with rationale.
Outcome from CHAOS
Comparable metrics across countries, a clearer convergence roadmap, and better data for group controlling. Microsoft conversations become more evidence-led.
Insight
Multinationals fail on one-size-fits-all SKUs, not technology. Successful groups harmonise rules and KPIs first; SKUs follow gradually.