Backup & third-party add-ons
Backup is often double structure—CHAOS shows overlap and gaps.
Problem
Microsoft retention, extra archives and third-party backup coexist; cost and data flows are unclear. Compliance wants defined retention; IT wants less tool sprawl. Contracts renew independently.
Approach with CHAOS
CHAOS maps relevant SKUs and typical third-party patterns (where master data/rules capture them), flags redundancy and proposes consolidated paths. Scenarios show cost impact. Evidence for risk committees.
Outcome from CHAOS
Leaner backup/retention landscape, clearer ownership, predictable cost. Less 'we pay three times for the same risk'.
Insight
Backup decisions often hang on legacy infrastructure—re-run the playbook when mail/Teams architecture changes.